Build an internal knowledge base without manual work

MagicHow is a helpful tool for creating instructions, manuals, SOPs, tutorials, and FAQs, which are the key parts of a knowledge base. The domain of MagicHow’s expertise is using the software. When you need to build a guide on using your software tools – project management systems, content management systems (CMS), customer relationship management systems (CRM), e-commerce platforms, chats, messengers – you can do it with MagicHow. You don’t need to make screenshots or record videos. Any skills in design are required.To make a guide that will become a part of your knowledge base, you need to perform a task you want to describe, following the process step by step. MagicHow will record the process, breaking it down into logical steps. As soon as an action is finished, a tool will assemble automatically made screenshots into a concise and comprehensive step-by-step guide.You can use MagicHow for creating content which is included in the following elements of a knowledge base:

• tutorials;

• troubleshooting articles;

• manuals;

• SOPs;

• case studies;

• training materials.

Building instructional content is automated; hence, your attention isn’t distracted by the need to build a guide’s structure or manage the recording pace. However, you can easily tailor a document to your audience’s expectations. For example, you can change pre-written screenshots’ titles, add and remove screenshots, add comments and tips, add logos, and change your guide’s visual style.

You can use MagicHow to write SOPs associated with using the software. For example, if you need to write instructions on how to check the order status in a CRM for your customer support manager, you can utilize MagicHow to create a step-by-step manual on the topic. The guide will be generated automatically, requiring a minimum of your time and effort.Here are some other examples of SOPs you can create with MagicHow assistance:

• how to troubleshoot failures in the payment process on a marketplace;

• how to publish a post using CMS;

• how to generate accounting reports with specialized cloud service;

• how to create a new project in Jira;

• how to collect sales data in a CRM.

These are just a few examples of tasks requiring SOPs for which a guide building will be helpful. With MagicHow, one can create a visual SOP that illustrates every step of the process - a detailed instruction that is easy to understand and share. To create such a guide, you need to follow the process by yourself. MagicHow will record every stage of the procedure and compile screenshots into a well-rounded instructional document. You can easily tweak an SOP afterward by changing the order of the steps, adding or removing screenshots, adding annotations, and changing your guides’ design.

MagicHow allows you to create visual guides for several parts of a knowledge base, such as instructions, tutorials, FAQs, SOPs, and articles. When you need instructional documentation for software used in your company, MagicHow is an effective solution for creating such instructions: engaging, visual, and clear. You may need step-by-step guides for your knowledge base in two cases:

• for onboarding;

• for smooth implementation of the new tools.

While onboarding new hires, you can use MagicHow to help new teammates provide all necessary documentation through a corporate site. Guides are useful while new hires are getting acquainted with their working tools, such as systems for accounting, project management, paperwork, and others.When you implement new software to increase your company's performance, you need to inform all your employees about innovations. The most productive way to do this is through a knowledge base. MagicHow will help to create tutorials on using new software and share them with a whole team or particular departments.An expert in charge of creating a tutorial has one simple requirement: to go through the process after installing MagicHow, while the tool records each step. Once the recording is completed, the guide is ready.MagicHow works automatically; thus, for a guide creator, composing a manual isn't time-consuming. The document's author can edit a guide later on by adding comments, blurring sensitive information, adding screenshots, and adjusting the guide's visual style for corporate standards of branding.MagicHow offers a variety of opportunities to share your content with recipients. In the case of a knowledge base, embedding guides in SOPs, manuals, and articles may be considered optimal. A great advantage of this approach to sharing is the automated updating of all sets of documents if an author changes the original document.

One of the primary purposes of a guide builder is to provide opportunities to share content easily, reaching out to a target audience and adjusting access settings to the recipients' roles. MagicHow is effective in both tasks: one can deliver content to the widest audience with a couple of clicks while regulating access opportunities at the same time.Here are the options for sharing documents made with MagicHow:

• sending a link via email with flexible access settings depending on the recipient's status;

• downloading as PDF;

• saving as HTML or Markdown;

• embedding to a third-party website.

Embedding is optimal for integrating a guide, SOP, or instruction into a knowledge base. The key advantage of this option is that changes in the original document are reflected in the embedded versions as soon as they are made. Use MagicHow to keep your audience engaged during operational processes with ease.

To embed a how-to guide, an instruction, or an SOP into your knowledge base, choose the appropriate menu option. Once a piece of code is copied, paste it into your knowledge base page. All formatting will be kept as you created it. When you make changes to the content, your audience sees the updated version of the document.

MagicHow automatically creates instructional materials, taking on most of the responsibility for how the guide looks. Nevertheless, you can easily customize your documents, adjusting them to your target audience’s needs and preferences. There are several ways to edit your guides after the recording of the process is finished:

• adding and deleting screenshots, replacing them;

• amending screenshots’ titles;

• adding comments, tips, and alerts;

• blurring sensitive information;

• adding graphic elements;

• adding logos to the screenshots;

• changing guides’ graphic style.

MagicHow allows you to tailor your instructions to your knowledge base logic and design. Giving your freedom of creativity, a guide builder does the most routine job of creating screenshots and compiling them into a comprehensive document to save you time and effort.

Our goal is to make our tool widely accessible so that people can save time and effort when creating guides, tutorials, and instructions. That's why most of our features are available for free. However, for some advanced features, we do charge a fee. Nonetheless, our prices are more than reasonable. Opting for a premium subscription helps us invest in further improving our product for you.